The Edge Power Room Series – Agent Experience, the Key to Customer Experience


There are mainly two factors that drive the success for customer service – an efficient agent and a happy customer. While companies focus on customer experience, they largely miss the mark on agent experience. Automation and AI, when combined, can optimize how agents work and enable them to fulfil service requests on demand in the shortest possible time.

Key Topics:

    • Defining a good agent experience
    • How AI and automation can help organize the work around the agent journey
    • Why you must connect people, process and data to bring in efficiencies for more flexible service operations


The Edge Power Room Series will bring together thought leaders to discuss current challenges and how automation can help improve business outcomes, accelerate innovation and drive growth in endless ways, thus shaping the enterprise of the future. As the digital revolution takes shape, enterprises which can derive intelligence, from all the data that lies within the plethora of documents, will be able to shape the future and thrive in disruption. Are you geared up shape the future of your enterprise?



17:15-18:00 – Networking drinks
18:00 – The Future of AI and Automation – Analyst TBC
18:30 – Agent Experience, the Key to Customer Experience
19:00 – Seated 3 course dinner with wine
20:30 – Panel discussion: How are enterprises leveraging the power of AI and Automation to improve the Agent and Customer journey?
21:00 – Program ends

Complimentary Ticket

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