This session will delve into how customers are leveraging Gen AI to:

• Personalize interactions: Craft unique and relevant experiences tailored to individual customer preferences. Supercharge your customer platforms using Gen AI to provide helpful support, product recommendations that resonate, and marketing emails that feel personalized.
• Predict and anticipate needs: Leverage Gen AI’s ability to analyze data and anticipate customer behavior and preferences. Proactively address their needs, send relevant offers, and deliver personalized recommendations that drive satisfaction and loyalty.

Working backwards from a desired Gen AI outcome to identifying pre-requisites crucial for successful implementation including data, technology, infrastructure, human expertise. This event is for you, if you are a business leader curious about knowing how you can practically implement Gen AI to improve your customer experience.

What to expect:

Hear from practitioners and AWS representatives about actual customer use cases, latest trends and best practices for leveraging Gen AI in customer engagement from design to execution.

Bonus:

A limited number of attendees will be selected to participate in a free Gen AI Pilot program, allowing them to experience the power of AWS Gen AI firsthand.

Agenda:

5:00 – 5:45 PM

Registrations and welcome drinks

5:45 – 6:00 PM

Welcome and introduction.

6:00 – 6:20 PM

Analyst Speak by

• Tom Reuner, Executive Research Leader and Head of EMEA, HFS

6:20 – 6:40 PM

Turbo-boost your Gen AI adoption with AWS by

• Reda Tidjani, Head of AWS Data Partner Business Development, AWS

6:40 – 7:00 PM

Enhance your CX with Gen AI by

• Anshuman Singh, EVP & Global Head of Interactive Business, LTIMindtree

7:00 – 7:10 PM

Vote of thanks

7:10 – 8:30 PM

Dinner