Transforming Fulfillment and Service Management for Telecom Operators
Wednesday, 15th Dec 2021
About the event
Today’s order management approach is costly, slow, and agent assisted. The telecom industry needs an agile way to offer profitable new business models and intent-driven self-service.
As telcos transform from pure communications service providers (CPSs) to digital services providers—investing in 5G and SD-WAN and rolling out innovative and complex new services—they need to focus on speed and efficiency.
Customers want B2C-like experiences, and visibility into their order status. But to get there, CSPs must modernize their operations and business support systems (OSS/BSS) and service delivery architectures—freeing themselves from technical debt and uniting vendor siloes.
There’s a need to simplify and automate digital service order, delivery, and management. And that includes getting more customers to adopt a self-service mindset and giving them easy access to tools on any channel.
Date: Tuesday 15th December 2021
Time: 11:30am EST
If you would like to participate : firstname.lastname@example.org