Overview

The global media streaming industry is experiencing significant growth, with projections indicating it will reach approximately $146.52 billion in 2025, up from $135.03 billion in 2024, reflecting a compound annual growth rate (CAGR) of 8.5%. Artificial intelligence (AI) is playing a pivotal role in this expansion, particularly in enhancing customer experiences.

Join us for an exclusive event designed for industry leaders shaping the future of customer experience, digital platforms, and engagement strategies. As consumer expectations evolve, organizations must rethink how they deliver seamless, intuitive, and personalized experiences across digital ecosystems.

This session brings together senior decision-makers in customer experience, digital strategy, product management, and consumer insights to explore how next-gen platforms are redefining engagement, retention, and operational efficiency.

Discover how cutting-edge AI, automation, and data-driven intelligence are transforming user journeys, streamlining service operations, and driving sustainable growth. Engage with thought leaders, network with peers, and gain actionable insights to future-proof your platform experience strategy.

Key Takeaways:

• Enhancing Audience Personalization and Efficiency: Gain a clear understanding of how AI, automation, and data-driven intelligence can be leveraged to deliver personalized customer interactions, streamline operations, and drive business growth. Going beyond care and into areas of engagement and immersion to reduce churn, increase on platform time and increasing advertising inventory.
• Meeting Evolving Audience Expectations: Learn practical strategies to meet rising customer expectations by delivering seamless, predictive, and intuitive digital experiences.
• Balancing Security with User Experience: Acquire insights on maintaining the delicate balance between security, compliance, and frictionless engagement to build trust and foster long-term customer loyalty.
• Staying Ahead of Emerging Trends: Obtain forward-looking perspectives and participate in peer-driven discussions on emerging trends, equipping you with the knowledge to future-proof your platform experience strategy.

Agenda:

Nicholas Solomon

Vice President - Customer Service, AMC Networks

Rajiv Vellodi

Vice President – Global Customer Service, Spotify

Sriram Panchapakesan

CEO – Telecommunications, Media, Technology and Europe Markets, Sutherland

Jim Dwyer

Chief Transformation and Innovation Officer, Sutherland

Dr. Iman Karimi

SVP and Global Head of Connected Intelligence, Sutherland

Jeana Asmaro

VP Client Experience, Sutherland