Overview:
Join senior leaders from retail, travel, and manufacturing at this exclusive executive forum focused on translating AI innovation into measurable business impact.
From demand forecasting and dynamic pricing in retail, to intelligent guest engagement in travel, to predictive maintenance and smart factory enablement in manufacturing, the discussion will focus on embedding AI and automation into core operations, modernizing technology ecosystems, and leveraging real-time data for smarter, faster decision-making.
Blending strategic insight with refined hospitality, the evening is designed to foster meaningful conversations among leaders shaping the future of their industries.
What to Expect:
An Executive Forum on AI & Enterprise Impact
The evening opens with a welcome address by Banwari Agarwal, CEO, Sutherland, setting the strategic tone for a candid, executive-level dialogue on AI’s evolving role in enterprise transformation.
A keynote from Ray Wang, Founder, Constellation Research, follows—offering bold perspectives on how AI and emerging technologies are reshaping competitive advantage across retail, travel, and manufacturing.
At the heart of the program is a dynamic panel discussion on Hyper-Personalization: From General Trends to ‘You as One’ moderated by Ashwin Bhave, Boston Consulting Group, and featuring Ray Wang, and Sutherland leadership. The conversation will explore how organizations are translating personalization strategies into measurable revenue impact and scalable enterprise value.
The evening concludes with a guided cocktail-making experience led by a professional mixologist — a relaxed setting to unwind, connect with peers, and continue the conversation in a refined, informal atmosphere.
Why You Must Attend
Actionable AI Clarity: Gain executive-level clarity on how AI and hyper-personalization drive measurable business outcomes across retail, travel, and manufacturing.
Proven Enterprise Approaches: Learn from organizations pioneering AI-enabled operating models and discover how to apply scalable, enterprise-ready strategies within your own business.
Strategic Leadership Insights: Walk away with insights essential for shaping your company’s next competitive advantage in an AI-driven marketplace.
Sustainable Business Value: Understand how to align AI and automation investments to long-term value creation and stronger ROI.
Agenda
| Time | Description |
| 3:00pm onwards | Registration, (Tea/ Coffee) |
| 3:30pm– 3:40pm | Welcome address by Banwari Agarwal, CEO of Banking, Financial Services & Insurance, Sutherland |
| 3:40pm – 4:25pm | Keynote by Ray Wang, Founder, Chairman & Principal Analyst, Constellation Research |
| 4:25pm – 4:30pm | Break |
| 4:30pm – 5:15pm | Panel Discussion
Hyper-Personalization: From General Trends to “You as One” Moderator: Ashwin Bhave, BCG (Boston Consulting Group) Panelists: Ray Wang, Constellation Jessica Bengtzen, Saks Global Hemal Shah, Sutherland Sanjay Reddy, Sutherland |
| 5:15pm – 5:35pm | Industry Insights by Ashwin Bhave, Boston Consulting Group |
| 5:35pm – 5:40pm | Closing Remarks by Banwari Agarwal, Sutherland |
| 5:40pm – 6:40pm | Cocktail-making Session |
| 6:40pm – 8:15pm | Seated Dinner |
Speakers
Ray Wang
Founder, Chairman and Principal Analyst, Constellation Research
Ashwin Bhave
Managing Director & Senior Partner, Boston Consulting Group
Jessica Bengtzen
Senior Vice President, Customer Support, Saks Global
Banwari Agarwal
CEO of Banking, Financial Services & Insurance, Sutherland
Hemal Shah
Global Head of Travel, Transportation, Hospitality, Logistics, Manufacturing & Supply Chain Business, Sutherland
Sanjay Reddy
SVP and Global Head - Retail & CPG, Sutherland
About Sutherland
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.For Enterprises, these are key factors of success. For us, they’re our core expertise. We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering – the foundation that powers rapid innovation and scalable business transformation. We’ve created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as-a-service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don’t just enable change — we engineer digital outcomes.
Link to Sutherland event pg: “The CXO Innovation Exchange 2026” : / https://bit.ly/4rJnDwS