Overview
The global media streaming industry is on a high-growth trajectory—expected to reach $146.52 billion in 2025, up from $135.03 billion in 2024. While consumer demand drives expansion, it’s the convergence of artificial intelligence (AI) and emotional intelligence (EI) that is fundamentally transforming how platforms perform and how customers engage.
Join us for an exclusive, invite-only evening tailored for senior leaders driving innovation across streaming and digital engagement. As competition intensifies and customer expectations rise, this event explores how AI, automation, and emotionally intelligent design are shaping the next wave of platform excellence.
What to Expect:
The evening will open with a welcome address by Sriram Panchapakesan, CEO – Telecommunications, Media, Technology, and Europe Markets at Sutherland, followed by a keynote from Jim Dwyer and Dr. Iman Karimi on how AI, when guided by human insight, is redefining what success looks like for content platforms—from operational agility to customer experience innovation.
At the center of the evening is a compelling panel discussion featuring leaders from AMC Networks and ESPN, moderated by Jeana Asmaro. The panel will explore how organizations are blending emotional intelligence and artificial intelligence to build customer experiences that are resilient, scalable, and intuitively human.
After the formal program, guests will enjoy a seated dinner and exclusive peer networking with senior executives from across the media and entertainment ecosystem.
Key Takeaways:
- Personalization at Scale: Leverage AI, automation, and real-time data to drive engagement, reduce churn, and create monetization pathways.
- Elevated Expectations, Elevated Experiences: Craft predictive, intuitive user journeys that speak to digital-native behavior.
- Trust & Transparency: Build secure, seamless experiences that earn long-term loyalty.
- A Look Ahead: Gain a forward-looking perspective on CX and platform innovation through thought leadership and industry voices.
| Agenda | |
| 5:00 pm | Welcome and Networking (Drinks with Canapes) |
| 5:30 pm | Opening Address |
| Sriram Panchapakesan, CEO – Telecommunications, Media, Technology and Europe Markets, Sutherland | |
| 5:35 pm | Keynote |
| AI Meets Human Intuition: Redefining Content Platform Success | |
| Jim Dwyer, Chief Transformation and Innovation Officer, Sutherland | |
| Dr. Iman Karimi, SVP and Global Head of Connected Intelligence, Sutherland | |
| 6:00 pm | Customer Panel Discussion |
| Intelligence, Evolved: Combining EI and AI to Transform Performance | |
| Nicholas Solomon, VP Customer Service, AMC Networks | |
| Douglas Kramon, Head of Customer Care and Fan Support, ESPN, ESPN BET and ESPN+ | |
| Moderated by Jeana Asmaro, VP Client Experience, Sutherland | |
| 6:30 pm | Q&A and Closing Remarks |
| Paulo Silva, Head of Sales – Telecommunications, Media, Technology, Utilities, Sutherland | |
| 6:35 pm | Seated Three-Course Dinner |
| 7:30 pm | Mindreader and Mentalist |
| 8:30 pm | Close of event |
Nicholas Solomon
Vice President - Customer Service, AMC Networks
Rajiv Vellodi
Vice President – Global Customer Service, Spotify
Sriram Panchapakesan
CEO – Telecommunications, Media, Technology and Europe Markets, Sutherland
Jim Dwyer
Chief Transformation and Innovation Officer, Sutherland
Dr. Iman Karimi
SVP and Global Head of Connected Intelligence, Sutherland
Jeana Asmaro
VP Client Experience, Sutherland
Douglas Kramon
Head of Customer Care and Fan Support, ESPN, ESPN BET and ESPN+
Nicholas Solomon
Vice President - Customer Service, AMC Networks
Rajiv Vellodi
Vice President – Global Customer Service, Spotify
Sriram Panchapakesan
CEO – Telecommunications, Media, Technology and Europe Markets, Sutherland
Jim Dwyer
Chief Transformation and Innovation Officer, Sutherland
Dr. Iman Karimi
SVP and Global Head of Connected Intelligence, Sutherland
Jeana Asmaro
VP Client Experience, Sutherland
Douglas Kramon
Head of Customer Care and Fan Support, ESPN, ESPN BET and ESPN+