28 January, 2026 | Aquavit, Park Avenue Tower, New York, United States
Overview:
Join this exclusive ServiceNow roundtable to discover how organizations are harnessing the transformative power of the ServiceNow AI Platform to modernize legacy business processes across the enterprise.
This session goes beyond traditional service management, highlighting the Now Platform’s native capabilities, such as low-code app development, integrated data models, and scalable workflow orchestration, that are driving innovation. Paired with advanced AI features, these capabilities are empowering smarter, faster, and more connected enterprise operations.
Agenda:
| Time | Session Name |
| 17:00– 17:50 | Registration & Drinks |
| 17:50 – 18:00 | Opening note by Sunny Raina, Vice President -Practice Head, Service Management, Hexaware |
| 18:00 – 18:20 | ServiceNow’s Agentic AI Platform |
| Speaker: | |
| – Andrew Miljanovski, GVP Global Partner Governance, ServiceNow | |
| 18:20 – 18:45 | Industry Solutions built on ServiceNow AI Platform |
| Speakers: | |
| – Shashank Gangwar, Assistant Vice President, Service Management, Hexaware | |
| 18:45–19:10 | Panel discussion – Enterprise-wide adoption journey for ServiceNow AI platform |
| Moderator: | |
| – Sunny Raina, Vice President -Practice Head, Service Management, Hexaware | |
| Speakers: | |
| – Andrew Miljanovski, GVP Global Partner Governance, ServiceNow | |
| – Shashank Gangwar, Assistant Vice President, Service Management, Hexaware | |
| 19:10– 19:15 | Closing Session – Sunny Raina, Vice President -Practice Head, Service Management, Hexaware
Thank You Note – Girish Ravindran, Executive Vice President, Global Sales, DITO, Hexaware |
| 19:15– 20:45 | Dinner |
Speakers:
| – Andrew Miljanovski, GVP Global Partner Governance, ServiceNow |
| – Girish Ravindran, Executive Vice President, Global Sales, DITO, Hexaware |
| – Shashank Gangwar, Assistant Vice President – Service Management, Hexaware |
| – Sunny Raina, Vice President -Practice Head, Service Management, Hexaware |
Andrew Miljanovski
GVP Global Partner Governance, ServiceNow
Girish Ravindran
Executive Vice President, Global Sales, DITO, Hexaware
Shashank Gangwar
Assistant Vice President, Service Management, Hexaware
Sunny Raina
Vice President -Practice Head, Service Management, Hexaware
Andrew Miljanovski, GVP Global Partner Governance, ServiceNow
Andrew Miljanovski is a senior leader who specializes in conducting in-depth research and analysis on future roadmaps, industry trends, and adoption and usage patterns of leading IT companies. Andrew covers the full spectrum of the IT Services market and managed service providers, including service desk, managed workplace, service management and integration, and data center services.
As a recognized leader in IT Services governance, Andrew focuses on relationship, operations, demand, and innovation management. He possesses extensive knowledge of AI’s governance, value, and ROI, understanding its broad impact across the industry. Andrew consistently delivers innovative, thought-leading, analytically deep, and fact-based research.
Girish Ravindran, Executive Vice President, Global Sales, DITO, Hexaware
Girish Ravindran is a seasoned Business Leader with 18 years of customer-centric experience spanning Sales, Customer Relationship Management, Service Management, Business Development, and P&L Management. Known for driving growth and building strong client relationships, Girish combines strategic insight with operational expertise to deliver impactful business results.
Shashank Gangwar, Assistant Vice President – Service Management, Hexaware
Shashank Gangwar is the Global Head of Enterprise Service Management (ESM) Solutions and Software Asset Management (SAM) Practice and Assistant Vice President – Service Management at Hexaware Technologies. He leads the strategic direction and execution of ESM and SAM initiatives, leveraging deep experience in IT services and asset management to deliver ITSM and ITAM solutions on platforms such as ServiceNow, Remedy, IBM Tivoli, Aspera, and Snow Software.
Sunny Raina, Vice President -Practice Head, Service Management, Hexaware
Sunny Raina is a seasoned service management professional delivering value to customers for close to 20 years. For last 8 years, he is leading the ServiceNow practice at Hexaware and he is accountable for nurturing and expanding the Service Management and Software Asset Management practice. He also excel in leading strategic C-level meetings & workshops around consulting, implementation, and transformation using ServiceNow platform.