28 January, 2026 | Aquavit, Park Avenue Tower, New York, United States

Overview:

Join this exclusive ServiceNow roundtable to discover how organizations are harnessing the transformative power of the ServiceNow AI Platform to modernize legacy business processes across the enterprise.

This session goes beyond traditional service management, highlighting the Now Platform’s native capabilities, such as low-code app development, integrated data models, and scalable workflow orchestration, that are driving innovation. Paired with advanced AI features, these capabilities are empowering smarter, faster, and more connected enterprise operations.

Agenda:

Speakers:

J.P. Srinivas

Sr. Director, Service Management & Global Operations, Freddie Mac

Andrew Miljanovski

GVP Global Partner Governance, ServiceNow

Girish Ravindran

Executive Vice President, Global Sales, DITO, Hexaware

Sunny Raina

Vice President -Practice Head, Service Management, Hexaware

Shashank Gangwar

Assistant Vice President, Service Management, Hexaware

J.P. Srinivas, Sr Director, Service Management & Global Operations, Freddie Mac

J. P Srinivas is a strategic thought leader and trusted advisor who specializes in delivering technology transformations that align with business goals across Banking, Insurance, Telecom, Energy, and Hospitality. He builds and enhances Enterprise Architecture practices with strong emphasis on IT governance and resiliency, and leads multi-year change initiatives in Cloud, Data & Analytics, and DevOps from concept through design, engineering, and operations. A pragmatic communicator and critical thinker, he partners with C-suite and senior management to deliver measurable business outcomes, driving digital strategies that include mobile, infrastructure automation, business process improvements, and cost optimization. Experienced in risk mitigation, regulatory compliance, finance, budgeting, and talent management, he combines hands-on financial and people leadership with deep knowledge of emergent technologies and global delivery across the UK and India.

Andrew Miljanovski, GVP Global Partner Governance, ServiceNow

Andrew Miljanovski is a senior leader who specializes in conducting in-depth research and analysis on future roadmaps, industry trends, and adoption and usage patterns of leading IT companies. Andrew covers the full spectrum of the IT Services market and managed service providers, including service desk, managed workplace, service management and integration, and data center services.

As a recognized leader in IT Services governance, Andrew focuses on relationship, operations, demand, and innovation management. He possesses extensive knowledge of AI’s governance, value, and ROI, understanding its broad impact across the industry. Andrew consistently delivers innovative, thought-leading, analytically deep, and fact-based research.

Girish Ravindran, Executive Vice President, Global Sales, DITO, Hexaware

Girish Ravindran is a seasoned Business Leader with 18 years of customer-centric experience spanning Sales, Customer Relationship Management, Service Management, Business Development, and P&L Management. Known for driving growth and building strong client relationships, Girish combines strategic insight with operational expertise to deliver impactful business results.

Sunny Raina, Vice President -Practice Head, Service Management, Hexaware

Sunny Raina is a seasoned service management professional delivering value to customers for close to 20 years. For last 8 years, he is leading the ServiceNow practice at Hexaware and he is accountable for nurturing and expanding the Service Management and Software Asset Management practice. He also excel in leading strategic C-level meetings & workshops around consulting, implementation, and transformation using ServiceNow platform.

Shashank Gangwar, Assistant Vice President – Service Management, Hexaware

Shashank Gangwar is the Global Head of Enterprise Service Management (ESM) Solutions and Software Asset Management (SAM) Practice and Assistant Vice President – Service Management at Hexaware Technologies. He leads the strategic direction and execution of ESM and SAM initiatives, leveraging deep experience in IT services and asset management to deliver ITSM and ITAM solutions on platforms such as ServiceNow, Remedy, IBM Tivoli, Aspera, and Snow Software.