Overview:

Join this exclusive ServiceNow roundtable to discover how organizations are harnessing the transformative power of the ServiceNow AI Platform to modernize legacy business processes across the enterprise.

This session goes beyond traditional service management, highlighting the Now Platform’s native capabilities—such as low-code app development, integrated data models, and scalable workflow orchestration—that are driving innovation. Paired with advanced AI features, these capabilities are empowering smarter, faster, and more connected enterprise operations.

Agenda:

Speakers:

Pankaj Mishra

Vice President, Sales & Business Development (EMEA), Hexaware Technologies

Gavin Woolnough

ServiceNow Product & Platform Owner at WPP

Shailendra Sharma

Service Delivery Owner at Eurostar

Nir Evron

AI Lead, ServiceNow

Sunny Raina

Vice President -Practice Head, Service Management, Hexaware

Shashank Gangwar

Assistant Vice President, Service Management, Hexaware

Speakers Bio’s:

Pankaj Mishra, Vice President EMEA Sales, Hexaware 

Pankaj Mishra is seasoned leader that brings nearly two decades of IT leadership experience across account management, business development, transformation, delivery, and as a Six Sigma Master Black Belt. Entrepreneurial by nature, he excels at building businesses and leading large transformational engagements across Europe for Tier 1 IT firms and global consumer goods leaders in F&B and Health & Hygiene. Proven in partnering with CXOs to design and deliver integrated transformation programs spanning applications, infrastructure, business processes, and innovation.

Gavin Woolnough, ServiceNow Product & Platform Owner at WPP

Gavin is an experienced IT professional with a proven track record across B2B, B2C, professional services, travel & leisure, e commerce and corporate sectors, Gavin combines commercial awareness with a passion for delivering exceptional customer service and dependable IT delivery, translating business needs into fit for purpose ServiceNow solutions, driving change management, business transformation, IT service transition and technology roadmaps; ITIL Foundation qualified with strong experience in vendor engagement, 24/7 support and systems migration.

Shailendra Sharma, Service Delivery Owner, Eurostar

Shailendra Sharma is a Service Delivery Owner at Eurostar with extensive experience across both the public and private sectors. He has a strong track record in managing technical teams and overseeing end-to-end delivery of service operations, ensuring reliable, efficient, and customer-focused outcomes. Shailendra combines operational expertise with a collaborative leadership style to drive continuous improvement and deliver measurable results.

Nir Evron, AI Lead, ServiceNow

Nir is a seasoned ServiceNow AI expert with over 10 years of experience in sales, marketing, and solutions for data-driven businesses. As the Azure OpenAI Generative AI Sales Lead for EMEA within Microsoft’s Global Black Belt AI organization, he partners with customers across industries to solve complex AI challenges and deliver intelligent, responsible solutions. He supports EMEA AI/ML product experts and champions, advises start-ups, and frequently speaks at conferences to share best practices on OpenAI and other AI technologies. Passionate about unlocking AI’s potential, Nir drives innovation that benefits both organizations and society.

Sunny Raina, Vice President -Practice Head, Service Management, Hexaware

Sunny Raina is a seasoned service management professional delivering value to customers for close to 20 years. For last 8 years, he is leading the ServiceNow practice at Hexaware and he is accountable for nurturing and expanding the Service Management and Software Asset Management practice. He also excel in leading strategic C-level meetings & workshops around consulting, implementation, and transformation using ServiceNow platform.

Shashank Gangwar, Assistant Vice President – Service Management, Hexaware

Shashank Gangwar is the Global Head of Enterprise Service Management (ESM) Solutions and Software Asset Management (SAM) Practice and Assistant Vice President – Service Management at Hexaware Technologies. He leads the strategic direction and execution of ESM and SAM initiatives, leveraging deep experience in IT services and asset management to deliver ITSM and ITAM solutions on platforms such as ServiceNow, Remedy, IBM Tivoli, Aspera, and Snow Software.