Event Category: Live Event

The Edge Power Room Series – Why work insights are the key to building an adaptable workforce of the future?

In a hybrid environment, work has become far more variable. Leaders must understand how work gets done to the last mile, where organizational pain points lie, and identify work patterns that remain hidden in plain sight to unleash the trapped value in the organizations. Work insights hold the key to uncover a deeper understanding of what is contributing to bottlenecks in an organization and act as force multipliers of performance, and productivity.

During this event we will discuss:

• The important role of insights and why it is much more powerful than just data
• How to reshape the new hybrid workplace by not just tracking productivity but invigorating with new opportunities and meaningful impact
• How insights-driven work efficiency can help thrive through possible future technology disruptions

Overview

The Edge Power Room Series will bring together thought leaders to discuss current challenges and how automation can help improve business outcomes, accelerate innovation and drive growth in endless ways, thus shaping the enterprise of the future. As the digital revolution takes shape, enterprises which can derive intelligence, from all the data that lies within the plethora of documents, will be able to shape the future and thrive in disruption. Are you geared up shape the future of your enterprise?

Agenda

• 17:00 Networking drinks
• 17:45 The Future of Automation – Bhushan Sethi, Joint Global Leader, People & Organization, PwC | Partner, Transformation, PwC US | Adjunct Professor, NYU Stern School of Business
• 18:05 Why work insights are the key to building an adaptable workforce of the future?
  Praveen Kombial, Vice President, EdgeVerve
• 18:25 Panel discussion: How are enterprises leveraging the power of process discovery for growth?
• 19:10 Open House and Q&A
• 19:20 Three Course Seated Dinner
• 20:30 Program ends

Praveen Kombial
Vice President at EdgeVerve, an Infosys company
His mandate is to leverage Artificial Intelligence and Emerging technologies to build and launch products solving for specific business problems for industries globally. At EdgeVerve, Praveen leads a highly talented team of Engineers and Product managers in building an ecosystem of Products addressing industries and functions such Financial Services, Insurance, Consumer Packaged Goods and Supply chains. Prior to Infosys, Praveen spent many years at GE Capital and GE Money in India and did a gamut of functions and roles across retail finance, corporate leasing and risk management. Among other things, he managed a 500Mn$ Auto portfolio, was instrumental in setting up a fast funding channel in consumer lending and expanded a corporate leasing product. With his background across core Industry domains and the evolving cutting edge technology landscape, Praveen is on the forefront of driving change and brings a practitioner’s view to translate concepts to reality.

Tom Paholski
Senior Director - Field Operations, Mass Market Field Operations, Lumen Technologies.
Tom Paholski is a service-oriented leader with over 33 years of combined Telcom industry experience with AT&T and Lumen Technologies. He is a Marine Corps Veteran, residing in the great State of Texas, and is currently the Senior Director of Field Operations for Lumen Technologies leading their dispatch operations, field technician support centers, network inventory build and internal business office operations throughout the United States. Tom began his career in the late 80’s as a Field Technician and has served in leadership positions in Field Operations, Center Operations, Human Resources, Executive Staff Support, Labor Relations, Training and Development and Program Management. Throughout his career, Tom has been called upon to reimagine how organizations approach their business through greater use of data analytics, enhanced tooling, and by returning to basic customer service fundamentals resulting in higher productivity, increased customer satisfaction, improved employee satisfaction and increased profitability.

Bhushan Sethi
Joint Global Leader, People & Organization, PwC | Partner, Transformation, PwC US | Adjunct Professor, NYU Stern School of Business
Bhushan is a global practice leader, pragmatic strategist and practitioner with a demonstrable track record of working with financial Institutions and leading global organizations to design and implement integrated business and workforce strategies that enable sustainable business, customer, financial and regulatory outcomes. He also serves as an Adjunct Professor for NYU Stern School of Business, where he teaches the consulting practice course to MBA students. Bhushan is a recognized thought leader and media spokesperson on "future of work” and has been recently featured in WSJ, FT, Bloomberg, CNBC, Forbes, BBC and The Economist. He is also a current member of councils for both World Economic Forum – Skills and Education and G20/T20 - Future of Work. He currently resides in New York City and has lived and worked in Europe, Asia and US

This is an invite-only exclusive event and the participation is subject to reconfirmation

Unlock Data Potential to Drive Omnichannel Growth

Omnichannel excellence is essential for CPG companies to meet the ever-evolving expectations and buying habits of today’s digital savvy consumers. Organizations must have real-time, granular visibility of inventory, consumer preferences, and demand across all channels (direct, indirect, and e-commerce) to provide an unrivaled customer experience and drive business growth. And each channel presents its own unique set of challenges. With the rise in e-commerce demand signals have become further fragmented, it is even harder to fulfill demand without accurate, timely consumer off-take data. The result is lost sales, high penalties, low brand reach, suboptimal growth, and profitability.

Overview

During this session, we will discuss how enterprises can gain visibility, unlock supply chain potential and stay on top of the game irrespective of the sales channel:

Key Topics:

• Laying the data foundation to get near real-time sales and inventory insights across channels
• Mining the e-commerce data – how a leading CPG company is able to turn this to their advantage
• Building effective processes for demand forecasting and to drive competitive business growth

Agenda:

Time	Session
5:00 to 5.30 PM	Registration and Drinks
5:35 to 5.55 PM	Industry Overview by George Lawrie, Vice President, Principal Analyst, Forrester
5:55 to 6.05 PM	Unlock Data Potential to Drive Omnichannel Growth by Rahul Ubgade, AVP Consumer, Retail & Logistics, Infosys Limited
6:05 to 6.45 PM	Industry Panel Discussion: Panelist 1: George Lawrie, Vice President, Principal Analyst, Forrester Panelist 2: David Markusse, Global Product Owner, Distributor Data Exchange, at The Heineken Panelist 3: CPG Industry Expert 2
6:45 to 7.00 PM	Open House (Interactive Session)
7:00 to 7.45 PM	Seated three course dinner
7:45 PM	Program Ends


George Lawrie
Vice President and Principal Analyst Forrester Research
George is a member of Forrester’s advanced manufacturing team. He researches supply chain and product lifecycle management platforms that empower chief operating officers and vice presidents of supply chains to transform their enterprises within the automotive, aerospace and defense, high-tech, and life science industries. Before joining Forrester in 2003, George worked for software vendors and consulting companies in supply chain application development, implementation, and product management roles. George has a bachelor’s degree in economics from Exeter University and a master’s in operations research from Warwick University. He is a CIMA-qualified accountant.

Rahul Ubgade
AVP, Group Manager - Client Services, Infosys Limited
Rahul is a Digital Leader with over 25 years’ experience in Consumer Packaged Goods industry. At Infosys currently Rahul leads engagement with key CPG companies supporting their Digital transformation journeys across Revenue Growth Management, Route to Market, Omni-Channel commerce, Supply Chain, Marketing and Employee experience areas. He also leads Data & Analytics portfolio for CPG, Retail and Logistics vertical within Infosys. Prior to Infosys, Rahul has led many business transformation initiatives at Unilever.

David Markusse
Global Product Owner, Distributor Data Exchange, at The Heineken
David Markusse a product owner for distributor capability programs for HEINEKEN international. The current portfolio of products that HEINEKEN is leveraging from Trade-Edge is mainly focused on indirect developing markets. In these markets HEINEKEN is trying to get more grip by providing technology for order taking, processing and execution. David started in 2018 in HEINEKEN and gained knowledge of indirect markets in Africa. During his experience he gained the essential knowledge of how the business operates and how to motivate inside or outside teams. In his current role his main focus is on building distributor capabilities. In this role he tries to provide the right solutions from Trade-Edge and he tries create user centricity while doing this. CXO is crucial as our indirect partners aren’t very tech-savvy. Therefore we need to keep things simple and appealing. Therefore new solutions have been brought to live with co-development effort of Trade-edge and HEINEKEN; Field app, Invoicing app and Master data portal.

A huge chunk of data within financial services companies are unstructured and locked in documents. These organizations are staring at lost opportunities because they fail to capture and make sense of all the information hidden in these documents.

Overview

AI enabled Intelligent Document Processing (IDP) is a game changer opening doors to a wealth of rich insights critical for faster and easier decision making without the need for time-intensive and manual extraction of information from documents. Leveraging IDP Financial Services companies can deliver assured outcomes such as faster loans, speedy claims, higher workforce productivity, faster time to value, and resilient business.

The Edge Power Room Series will bring together thought leaders to discuss current challenges and how IDP can help improve business outcomes, accelerate innovation and drive growth in endless ways, thus shaping the enterprise of the future. As the digital revolution takes shape, enterprises which can derive intelligence, from all the data that lies within the plethora of documents, will be able to shape the future and thrive in disruption.

Are you geared up shape the future of your enterprise?

Agenda:

Meet the Speakers

Anil Vijayan

Partner, Everest Group

Anil Vijayan leads Everest Group’s Service Optimization Technologies (SOT) and Human Resource Outsourcing (HRO) membership and custom-decision support programs globally, with responsibilities spanning growth, client relationships, and talent agenda. He advises senior stakeholders on digital transformation and disruptive technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI), intelligent automation, and process mining. He’s also responsible for advising stakeholders on the HR and talent services value chain, including payroll, benefits, HR technology, and multi-process HR outsourcing. He is often quoted in media publications. as well as invited to speak at industry forums. He has authored numerous reports, including those centered around next-generation themes. such as employee experience, digital adoption, automation, and analytics. Prior to joining Everest Group, Anil was with Ernst & Young’s advisory business. He holds an MBA from the Indian Institute of Management, Ahmedabad.

Avinash Ranjan

Head of Digital & Automation, GTRF Services HSBC Bank Plc

Avinash Ranjan works as Head of Digitization and Automation – Trade Finance at HSBC (UK). He has over 20 years’ experience of leading strategy implementation for GTRF in Commercial Banking in managing and transforming operations, Transition Management and leading Multi Projects delivering sustainable change in the financial and banking sector; 5 years’ experience as Operations manager and 9 years of experience as Business Analyst and Transformation in functional and business teams across geographies and markets.

Sandeep Mehta

Senior Client Solutions Manager, EdgeVerve

Priyank Mangal

Client Solution Head, EdgeVerve Ltd

Priyank Mangal is Client Solution Head at EdgeVerve, an Infosys company. He leads a highly talented team of Solution Consultants to build innovative business solutions using AI & Automation, for large enterprises across industry verticals (Telecom, Banking, Insurance, Retail, Manufacturing etc). He has been instrumental in helping clients on their digital transformation journey. At EdgeVerve, He is mandated to grow AI & Automation product practice in EMEA. With deep knowledge of technology and industry domains, Priyank brings the practitioner view to all the conversations and engagements.

The Edge Power Room Series – Agent Experience, the Key to Customer Experience

Overview

There are mainly two factors that drive the success for customer service – an efficient agent and a happy customer. While companies focus on customer experience, they largely miss the mark on agent experience. Automation and AI, when combined, can optimize how agents work and enable them to fulfil service requests on demand in the shortest possible time.

Key Topics:

• • Defining a good agent experience
  • How AI and automation can help organize the work around the agent journey
  • Why you must connect people, process and data to bring in efficiencies for more flexible service operations

The Edge Power Room Series will bring together thought leaders to discuss current challenges and how automation can help improve business outcomes, accelerate innovation and drive growth in endless ways, thus shaping the enterprise of the future. As the digital revolution takes shape, enterprises which can derive intelligence, from all the data that lies within the plethora of documents, will be able to shape the future and thrive in disruption. Are you geared up shape the future of your enterprise?

AGENDA:

17:15-18:00 – Networking drinks
18:00 – The Future of AI and Automation – Nicholas Clark – Partner Customer Service Strategy & Transformation,
Boston consulting Group
18:30 – Agent Experience, the Key to Customer Experience – Priyank Mangal – Client Solution Head, EdgeVerve Ltd
19:00 – Three Course Dinner
20:30 – Panel discussion: How are enterprises leveraging the power of AI and Automation to improve the Agent and Customer journey?

• Ed Watson, Senior Manager, Process Re-Engineering at Openreach
• Priyank Mangal, Client Solution Head, EdgeVerve Ltd
• Nicholas Clark, Partner Customer Service Strategy & Transformation, Boston consulting Group

21:00 – Carriages

Priyank Mangal

Client Solution Head, EdgeVerve Ltd

Priyank Mangal is Client Solution Head at EdgeVerve, an Infosys company. He leads a highly talented team of Solution Consultants to build innovative business solutions using AI & Automation, for large enterprises across industry verticals (Telecom, Banking, Insurance, Retail, Manufacturing etc). He has been instrumental in helping clients on their digital transformation journey. At EdgeVerve, He is mandated to grow AI & Automation product practice in EMEA. With deep knowledge of technology and industry domains, Priyank brings the practitioner view to all the conversations and engagements.

Ed Watson

Senior Manager, Process Re-Engineering at Openreach

Ed is an Innovative leader responsible for creating and running the ‘Process Re-Engineering Programme’ at Openreach which is a new capability taking a continuous improvement approach to making foundational improvements to the e2e repair and provision processes. The aim is to bring underlying e2e processes to life in order to fundamentally improve customer service and reduce costs, rather than moving problems around. Leading on introducing process mining in order to transform Openreach’s ability to understand and improve the design and operation of the e2e repair and provision processes. Ed Created and led the Robotic Process Automation Centre of Excellence following 2 years of implementation that delivered >100 FTE of desk efficiency over >50 different RPA initiatives. He is an active practitioner of Agile delivery methods, particularly scrum and follows a lean 6 sigma business improvement methodology

Nicholas Clark

Partner Customer Service Strategy & Transformation, Boston consulting Group

Topic: Empowering the Hi-Tech customers with the next wave of data solutions and AI at its core in decision-making and improving customer experience.

Abstract: Join this insightful roundtable discussion to learn from Experts how leading Hi-tech organizations are evolving from the old ways of working with data and, unlocking new business potential across data & AI use cases and delivering incredible customer experiences:
–by empowering the Business with self-serve providing faster and deeper insights
–by using the dollars for development of new features rather than spending on managing the platform
–by helping enterprise to move faster, smoother and secured to GCP Data Platforms using automated tool sets. Most importantly, we will provide additional clarity on engaging with country-specific stakeholders on a digital cloud transformation and the essential insight into how we bring additional value to our clients with Google Cloud and Tech Mahindra partnership.

Roundtable discussion will include:

• • The data platform trends
  • Innovations
  • Customer patterns on adoptions
  • The strategic reasoning for choosing a cloud
  • And the new operating model

Speakers:

• • Brandon Purcell, VP, Principal Analyst- Forrester
  • Vineeth Rajagopal, Cloud Transformation Head, Tech Mahindra
  • Ali Arsanjani , Director, Cloud Partner Engineering , Google

Agenda:

• • 17.00 – Registration and Networking Drinks
  • 17:45 – Panel Discussion : Empowering the Hi-Tech customers with the next wave of data solutions and AI at its core in decision-making and improving customer experience
  • 19: 15 – Networking Dinner with drinks
  • 20:30 Program ends

Overview

A huge chunk of data within financial services and Insurance companies are unstructured and locked in documents. These organizations are staring at lost opportunities because they fail to capture and make sense of all the information hidden in these documents.

AI enabled Intelligent Document Processing (IDP) is a game changer opening doors to a wealth of rich insights critical for faster and easier decision making without the need for time-intensive and manual extraction of information from documents. Leveraging IDP Financial Services and Insurance companies can deliver assured outcomes such as faster loans, speedy claims, higher workforce productivity, faster time to value, and resilient business.

Key Topics:

• • The Edge Power Room Series will bring together thought leaders to discuss current challenges and how IDP can help improve business outcomes, accelerate innovation and drive growth in endless ways, thus shaping the enterprise of the future.
  • As the digital revolution takes shape, enterprises which can derive intelligence, from all the data that lies within the plethora of documents, will be able to shape the future and thrive in disruption.
  • Are you geared up shape the future of your enterprise?

AGENDA:

17:15-18:00 – Networking drinks
18:00 – The Future of AI in the Insurance and Financial Services Sector – Craig Le Clair, Vice President, Principal Analyst, Forrester
18:30 – Unlocking the value from unstructured data and documents for Banking & Insurance – Badri Devella, Senior Director, Digitization and Automation Solutions, EdgeVerve
19:00 – Seated 3 course dinner with wine
20:30 – Panel discussion: How businesses can ease the complexity of processing documents with the help of AI
21:00 – Program ends

Badri Devalla

Senior Director, Digitization and Automation Solutions, EdgeVerve

Badri Devalla is the Senior Director & Head – AI & Automation Solutions at EdgeVerve. Badri is responsible for implementing solutions leveraging AI & RPA products for Enterprise clients. Badri has delivered cognitive automation across Enterprise Operations using AI techniques ranging from Recommendation Engines to Deep Learning-based NLP to redefine customer experience and improve operations efficiency. His current focus is on “Doc to Digital” approaches to pipeline enriched & validated extracts from documents to Enterprise systems supporting business processes for New Business, KYC, Servicing, Claims, Telecom Billing, and Contracts Analysis. In his 25+ years of experience, he has led teams of systems architects, business process consultants, and Automation experts. He is an alumnus of Texas A&M University with a Master’s in Electrical Engineering (Data Compression & Error Correction) and a PhD in Computer Science (Networking & Real-time Systems).

Craig Le Clair

Vice President, Principal Analyst, Forrester

Craig serves enterprise architecture and business process professionals. He is an internationally recognized expert in automation, AI, and the future of work. His technology coverage areas include robotic process automation, AI solutions in financial services, and the potential workforce disruption due to these technologies. His 2019 book, Invisible Robots in the Quiet of the Night, has been met with wide acclaim. A prolific writer and speaker, Craig is frequently quoted in The Wall Street Journal, New York Times, USA Today, Forbes, and many other publications and media outlets. Dynamic case management, electronic signature, and customer communications management round out his coverage. Previous Work Experience Craig brings a wealth of experience and knowledge to Forrester through his 25 years of experience in IT and business process transformation. Prior to joining Forrester, he was a vice president at ADP, focusing on next-generation strategies for investor communications. He holds a patent for electronic delivery of compliance information. Craig was also a cofounder of docHarbor, an early SaaS provider. He has both a strong business and technology background, including time at Mitre and BBN. Education Craig earned a BS in economics from Georgetown University and an MBA from George Washington University.

In a world of uncertainty, CFOs need to build stability and power growth. And with greater scrutiny on performance and corporate behavior, the finance teams that can help their businesses balance profit and purpose are set to thrive.

Join us for this exclusive, invitation-only roundtable where Daniel Quint, CFO at Staffline, discusses the role of finance as a business enabler across the whole enterprise, and how the automation of processes such as AR and O2C can enable the CFO to free up Working Capital & deliver lasting change across the finance function.

Overview

When there is disruption, evolution or when challenges mushroom, does a retailer have time to go, “Who Moved My Cheese?” No matter what you consider your “Cheese” to be, it will always keep moving because change is the only constant.

Be it offering memorable customer experiences, doing a complete overhaul of your systems, or even thinking about what comes after omnichannel, “The Moving Cheese”, is for you. Inspired from Spencer Johnson’s famous business book ‘Who Moved My Cheese’ about managing and adapting to changes in the workplace, Aspire Systems in association with leading experts from ISG, Oracle and other retail CIOs bring to you a unique learning and networking platform. Take a deep dive into the world of headless commerce, learn about modernizing retail operations and prepare yourself for any economic slowdowns that may come your way with the help of deep insights gleaned from this session. Join us for an evening at The Westin where you can immerse yourself in a unique experience with a complimentary wine tasting session that our sommelier has in store for you. A four-course dinner concludes the evening.

The Business Car Awards have recognised excellence in the automotive fleet sector for over 20 years and are now clearly established as an important event in the fleet manager’s calendar. Through qualified benchmarks, in conjunction with a wealth of collective industry experience, our independent judging panel sets out the best cars that fleets should be running, highlighting innovation and fleet expertise amongst suppliers, as well as rewarding excellence amongst fleet operators.

This year, the Business Car Awards will be taking place at the Royal Garden Hotel Kensington on Thursday 22nd September 2022.

The Royal Garden Hotel has been providing exceptional service since 1965. Situated in the fashionable neighbourhood of Kensington, a stay at the Royal Garden puts you only moments away from some of the best attractions London has to offer.

After an extensive refurbishment, the hotel is reopening its doors this year and will be hosting the Business Car Awards in the luxury Palace Suite.

Tickets are now on sale for the 2022 Business Car Awards.

Prices:

Individual Ticket: £285 + vat

Table of 10: £2,650 + vat

Premium Table of 10*: £3,650 + vat

*There is a limited number of premium tables, these are available on a first-come-first-served basis. Premium tables of 10 include:

• Prime table positioning in centre of room with unrestricted viewing
• Bucket of 10 beers on table
• 2x Bottles of champagne on table
• Branded poseur table in drinks reception

Register your interest now, and a member of the Business Car team will be in contact to confirm your booking.

Please Note:
Special bedroom rates are available to Business Car Awards guests, for more information contact: Conor.Diggin@progressivemediainternational.com