Overview:
Modern enterprises have long managed Service Integration and Management (SIAM) and Integrated Risk Management (IRM) as separate disciplines, often supported by different systems and processes. SIAM focuses on orchestrating services, suppliers, processes, and performance across the enterprise, while IRM governs how risk is identified, assessed, monitored, and mitigated. When these functions operate in silos, organizations can face fragmented data, disconnected workflows, inconsistent governance, and limited visibility between operational and risk teams.
At Hexaware, SIAM and IRM represent two critical components of a unified operating model. Powered by the ServiceNow AI Platform, organizations can bring service operations, governance, and risk management together on a single platform, supported by a common data model and connected workflows.
The Roundtable will explore how one AI-powered platform can provide a unified view of services and risk, helping organizations simplify governance, improve operational resilience, strengthen compliance, reduce complexity, and establish a single trusted source of truth across the enterprise.
Speakers:
Ramy Basaddiq, Enterprise Account Leader – ServiceNow
Proposed Agenda:
Agenda
| Time | Session |
|---|---|
| 5 PM – 5:50 PM | Registration & Drinks |
| 5:50 PM – 6:00 PM | Opening Note by Sunny Raina – Hexaware |
| 6 PM – 6:15 PM | Customer spotlight: Managing SIAM at their enterprise by Hexaware CustomerSIAM Workspace – E2E Supplier Governance and Performance Management
by Shashank Gangwar – Hexaware |
| 6:30 PM – 6:45 PM | Rethinking GRC with ServiceNow by Ramy Basaddiq – ServiceNow |
| 6:45 PM – 7:00 PM | Hexaware GRC Modeler
by Shashank Gangwar – Hexaware |
| 7:00 PM – 7:25 PM | Panel Discussion: How One AI-Powered Platform Can Connect Service Management, Governance, and Enterprise RiskPanelists: Hexaware, ServiceNow, Hexaware Customer
Moderator: Sunny Raina |
| 7:25 PM – 7:30 PM | Closing Session & Thank You Note |
| 7:30 PM – 8:45 PM | Dinner and Networking |
Sunny Raina – Vice President – Practice Head, Service Management, Hexaware
Sunny Raina is a seasoned service management professional delivering value to customers for close to 20 years. For last 8 years, he is leading the ServiceNow practice at Hexaware and he is accountable for nurturing and expanding the Service Management and Software Asset Management practice. He also excel in leading strategic C-level meetings & workshops around consulting, implementation, and transformation using ServiceNow platform.
Shashank Gangwar – AVP – Enterprise Service Management (ESM)
Shashank Gangwar is the Global Head of Enterprise Service Management (ESM) Solutions and Software Asset Management (SAM) Practice and Assistant Vice President – Service Management at Hexaware Technologies. He leads the strategic direction and execution of ESM and SAM initiatives, leveraging deep experience in IT services and asset management to deliver ITSM and ITAM solutions on platforms such as ServiceNow, Remedy, IBM Tivoli, Aspera, and Snow Software. Shashank is focused on driving growth and innovation across ESM and SAM, while cultivating strong advisory relationships with clients and partners to deliver tailored, impactful solutions.
Girish Ravindran – Executive Vice President, Global Sales, Digital IT Operations, Hexaware
Girish is a seasoned technology and business leader with over 25 years of experience across IT services, sales, customer relationship management, service management, and digital transformation. He currently leads Digital IT Operations at Hexaware, with a focus on helping organizations transform their IT operations through automation, modern service management, and next-generation technology solutions. Girish brings extensive experience in working with C-level executives, shaping strategic transformation initiatives, and driving complex technology engagements across global markets.
Proposed Agenda:
Sunny Raina
Vice President -Practice Head, Service Management, Hexaware
Shashank Gangwar
Assistant Vice President, Service Management, Hexaware
Girish Ravindran
Executive Vice President, Global Sales, DITO, Hexaware