Venue: ANDAZ LONDON LIVERPOOL STREET

How One AI-Powered Platform Can Connect Service Management, Governance, and Enterprise Risk

Overview:
A practitioner-led discussion on bringing service management, governance, and enterprise risk together through a more connected and intelligent operating model.

Speakers:
PFA. We are seeking client and ServiceNow names and permissions.

Proposed Agenda:

Sunny Raina – Vice President – Practice Head, Service Management, Hexaware
Sunny Raina is a seasoned service management professional delivering value to customers for close to 20 years. For last 8 years, he is leading the ServiceNow practice at Hexaware and he is accountable for nurturing and expanding the Service Management and Software Asset Management practice. He also excel in leading strategic C-level meetings & workshops around consulting, implementation, and transformation using ServiceNow platform.

Shashank Gangwar – AVP – Enterprise Service Management (ESM)
Shashank Gangwar is the Global Head of Enterprise Service Management (ESM) Solutions and Software Asset Management (SAM) Practice and Assistant Vice President – Service Management at Hexaware Technologies. He leads the strategic direction and execution of ESM and SAM initiatives, leveraging deep experience in IT services and asset management to deliver ITSM and ITAM solutions on platforms such as ServiceNow, Remedy, IBM Tivoli, Aspera, and Snow Software. Shashank is focused on driving growth and innovation across ESM and SAM, while cultivating strong advisory relationships with clients and partners to deliver tailored, impactful solutions.

Girish Ravindran – Executive Vice President, Global Sales, Digital IT Operations, Hexaware
Girish is a seasoned technology and business leader with over 25 years of experience across IT services, sales, customer relationship management, service management, and digital transformation. He currently leads Digital IT Operations at Hexaware, with a focus on helping organizations transform their IT operations through automation, modern service management, and next-generation technology solutions. Girish brings extensive experience in working with C-level executives, shaping strategic transformation initiatives, and driving complex technology engagements across global markets.

Proposed Agenda: